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Publish date: 24 September 2021
UCLH’s emergency department is one of the best in London for patient experience, according to a new Care Quality Commission survey.
The 2020 Urgent and Emergency Care Survey reports the views of more than 48,000 people who attended a major emergency department (A&E), urgent treatment centre or minor injury unit in England.
The survey involved 126 NHS acute trusts and asked people about their experiences of care from decision to attend, treatment and discharge during September 2020.
UCLH scored 8.6 out of 10 for overall experience, an improvement from the most recent survey in 2018, when it scored 8.2.
Melanie Watts, divisional manager for critical care, said: "This is a major achievement in a time when emergency services are under more pressure than ever before. We are thrilled that the hard work of our staff has been recognised by our patients. Well done and thank you to everybody involved."
