We are currently running a normal service for wig and scarf tying advice. Please see below for more information.
The wig and scarf tying advice is available to all patients treated at UCLH who may experience hair loss as a result of their condition or treatment.
How does the referral process work?
Your nurse, doctor or a support and information specialist can refer you. Once we receive your referral our adviser will call you to arrange an appointment.
Where will the appointment take place?
Your appointment will take place in the Macmillan Support and Information Service located on the ground floor of the University College Hospital Macmillan Cancer Centre, Huntley Street, London WC1E 6AG. If you are a patient on one of our wards our adviser can visit you there.
What happens during the first session?
We will show you our wig catalogues and hair colour samples, and talk you through your options, including scarf tying and other headwear that is available. You can select a few wigs from the catalogue to try on at the next appointment (fitting session).
How long will I have to wait for my wig?
We may have one of your choices in stock but otherwise we will order the wigs from our supplier. Wigs are delivered within 10 days and we will call you once they have arrived to arrange an appointment for you to try them on. You can choose one of the styles to keep.
Please note: It is important to us that you leave with the wig you really want. You don’t have to select any of the wigs we offer you. There are wig retail services available online and we have a short list of some suppliers that other patients have used. However, we are unable to recommend a specific supplier.
How much does a wig cost?
A wig costs £72.80 (correct from April 2019). You will need to pay for your chosen wig before collecting it.
You can get your wig free of charge if you are:
- under 16 years of age
- 16, 17 or 18 years old and in full-time education
- fitted with the wig as an inpatient on the ward or in Day Care
If you or your partner (including civil partner) receive, or you are under the age of 20 and the dependant of someone receiving:
- Income Support
- income-related Employment and Support Allowance
- Pension Credit (Guarantee Credit part)
- income-based Jobseeker’s Allowance
- Universal Credit and meet the criteria
If you are entitled to or named on:
- a valid NHS tax credit exemption certificate (you can show your award notice if you don’t have a certificate)
- a valid HC2 NHS certificate for full help with health costs. You may also get help with the cost of the wig if you are named on a valid HC3 certificate for partial help with health costs.
Please note: You may not automatically qualify for a free wig if you are over 60 years old. For more information please speak to the wig adviser.
We will explain all of the criteria above at your first appointment.
Can you alter my wig for me?
We can provide a basic alteration service once you have purchased your wig. This includes alteration or adjustment of the wig cap and checking the overall fit. However, we don’t cut or trim wigs.
You cannot return the wig for a refund once it has been altered or worn.
If you have any questions, please phone the Macmillan Support and Information Service on 020 3447 8663 or pop in to see us.
University College Hospital Macmillan Cancer Centre
Macmillan Support and Information Service
Ground Floor, Huntley Street
London WC1E 6AG
Telephone: 020 3447 8663