Matthew Fielden and Lillyanne Tran volunteer in the cognitive disorders outpatients’ clinic at the National Hospital for Neurology and Neurosurgery.

Lillyanne, whose grandfather had Alzheimer’s, wanted to gain more experience before she started medical school. She said: “Some days were really tough to start with – especially the emotional side of dealing with the patients. I know being there frees up the nurses while we guide the patients to different departments and sometimes between hospitals.”

Matthew chose to sign up after deciding he wanted to give back to the community. He said: “What I see is an amazing team effort – everyone here is integral to an excellent patient experience.”