UCLH vision and  4 values, kindness, safety, improvement, teamwork.

UCLH strategic and annual objectives 2019/20

  • Continue to reduce avoidable harm through agreed safety priorities and annual infection targets
  • Maintain patient experience, with improvements in agreed areas
  • Work towards all contact and booking with patients and GPs being timely, accurate and professional

  • Deliver the promises of the biomedical research centre bid
  • Develop advanced analysis and urban health programmes as key parts of the research hospital
  • Develop and encourage research opportunities for junior doctors, nurses and other clinical staff across UCLH

  • Go live with our electronic health record system, stabilise it, and start delivering the improvements we have planned for patients
  • Improve our patients’ experience of waiting, both from referral to diagnosis and treatment, and while waiting in the building
  • Shorten waits for patients in our emergency department and patients waiting for discharge from the Trust
  • Shorten waiting times at all stages of pathways for cancer patients, including earlier diagnosis for patients in the UCLH Cancer Collaborative
  • Work with local and specialist partners to develop new pathways, improve integration and support preventative care for local patients
  • Open phase 5, complete the emergency department development, and deliver phase 4 and Westmoreland Street milestones

  • Promote equality and inclusion and demonstrate we are an employer of choice
  • Improve staff experience
  • Enable high quality training

  • Achieve financial targets with a focus on controlling expenditure
  • Deliver productivity improvements in line with NHS Improvement’s Model Hospital and Use of Resources programmes
  • Further develop our role within the North Central London Sustainability and Transformation Partnership to deliver financial sustainability

Jon Snow


Jon Snow, Channel 4 News anchorman, visited University College Hospital after being knocked off his bike late one evening.

He entered A&E during a busy period with a bruised chest but says: “The moment the admissions team learned that I had been thrown from my bike I was prioritised and seen by a doctor within about five minutes. I genuinely think I wasn't recognised and prioritised because people recognised me. “The doctor who tended me was brilliant, and she worked with a team that had clearly been together for sometime - they worked like clockwork but with great humanity too.

“Eventually, after four hours they were prepared to let me go and I didn’t mind that it was 2am. I was delighted to be going home and grateful for the world beating medical assistance I had received.”

Angela Rippon


TV broadcaster and presenter Angela Rippon is supporting a Royal College of Nursing campaign to improve hospital care for people with dementia. She said kindness and caring were ‘vital values’ when it came to treating patients with the condition. Angela, whose mother had dementia, said: “I would ask staff to just be friendly and employ a bit of humanity with everybody – not just people with dementia. Be kind and caring and never forget the carers. The carer and the person with dementia come as a combined unit and the carer might also be under terrible stress. Some doctors totally ignore them and do so at their peril because then you can end up with two patients. Never ever underestimate the value of the carer or the fact that they need to be treated with as much kindness and compassion as the patient.”

Ben Fogle


Ben Fogle, globetrotting broadcaster, underwent treatment at the University College Hospital infectious diseases unit and Hospital for Tropical Diseases.
He said: "The care I received was extraordinary. It was the enthusiasm and kindness of the staff that got me through the treatment. They were a great team!”