Our Council of Governors, is made up of 24 elected governors (5 public; 13 UCLH patients, including one carer of a patient; and 6 staff) and 9 appointed governors from partner organisations representing our key stakeholders. It is a valued and effective body advising the UCLH on issues that are important to patients and the wider community and works with the UCLH to ensure we provide the best possible service to its patients.
The Council of Governors is not responsible for the day-to-day running of UCLH but works with the Board of Directors to produce UCLH future plans; it ensures that the voice of members and partners are used to inform UCLH decisions. Its statutory responsibilities are described in the UCLH constitution.
In 2019 UCLH published its revised membership development strategy. The objectives from the previous strategy, dated 2009, had been delivered and a report summarising how those objectives were achieved can be found in appendix 1. The strategy sets out how, with support from governors, we will maintain, grow and engage our membership. The aim of the strategy is to develop a meaningful relationship with our membership. To support our achievement of this aim our strategy has the following goals:
- To have a more representative membership
- To communicate with, engage and involve members more effectively at UCLH.
There are a number of different ways to get involved. Here are some recent examples:
- Training – It’s important for staff to understand what it is like to be on the receiving end of care. Patients have told us their stories about their experience through video, which has then been included in leadership training for staff.
- Focus groups – Women who gave birth at the Elizabeth Garrett Anderson Wing were invited to discuss their experiences and identify areas for service improvement. These were then discussed with senior management who took action on the main themes that were identified.
- Quality improvement – Nurses worked with older adults to explore their experience of dignity in care using the creative arts. Participants were invited to make use of collage, movement/dance and sculpting with clay. The nurses and patients were able to learn and reflect together. One of the participants commented: “it’s a partnership, being given a voice and listened to, and people are prepared to learn”. There are always new and interesting opportunities to get involved.