We now have a support and information helpline staffed by our UCLH support and information specialists. We can provide emotional support, advice and information; signpost you to financial support and other types of support; and help you to apply for Macmillan grants.

Call our helpline if you have any questions or concerns, or if you want to talk things through. No query is too small.

Please call 020 3447 3816 to speak to one of our team.

You can also contact our team by email on uclh.supportandinformation@nhs.net

We understand that being affected by cancer or a blood condition can have a big impact on you and those close to you. Whether you’re a patient, family member, friend or carer, we’re here to support you.

We believe that with the right support and information, at the right time, you are better able to manage your condition and the impact it has on your life.

We are a team of healthcare professionals who provide emotional support, information and practical advice. We want you and those around you to feel listened to, understood and informed. You can talk to us in confidence about anything you may be worried about or need information on. 

If you have an appointment in the Cancer Centre you can drop in to the Support and Information Service Monday to Friday, between 9.30am and 4.30pm.

You can also call us on 020 3447 3816 or email us on uclh.supportandinformation@nhs.net.

Here are the services we provide:

Whatever you need to talk about, from coping with your emotions, to talking to children or those close to you, we’re here to help.

We have rooms we can use if you want to talk in private.

We have a range of leaflets and booklets about cancer types, blood conditions, treatments, living with and beyond cancer, work and finances, and many other topics. If we don’t have what you need, we will show you where you can find it. 

We can support you if you have practical concerns such as worries about your finances or work, or managing the side effects of your treatment. We can also refer you to our welfare and benefits team and signpost you to local services.

We offer a wellbeing programme of workshops, courses and events and support groups for people affected by cancer and blood conditions. It is designed to help you, and those close to you, cope with the impact your diagnosis and treatment may have on your life. These activities are often a good opportunity to meet other people going through something similar to you.

You are welcome to come in and have a cup of tea or coffee while you wait for your appointment or gather your thoughts before going home.

Patient feedback

I was in shock, looking for information... I came in and spoke to a specialist. It was the start of something incredibly supportive.

Time to sit, gather thoughts, with a cup of tea. It feels safe here. The team are around if and when you need them. It is a wonderful space.

Great to have a place to simply ‘be’ and feel like I can just talk if I want to or not. Thanks for being so caring.