We offer appointments to check your health and wellbeing and help you to access appropriate ongoing care. Appointments are available for both children and adults, and as a family group.

This is a free service. All the information you give us is confidential.

You will receive a phone call and text message with the date, time and location of your appointment. We see people in hotel accommodation, at GP surgeries and at UCLH, depending on the kind of appointment you are having. An interpreter will always be available. 

During your appointment we will talk with you about your journey, health and wellbeing. Each appointment will be approximately one hour. It is likely to include:

  • Checks of your blood pressure, height and weight.
  • Blood and stool tests for infections and other medical conditions.
  • Information to help you access other services and register with a GP.

If you are attending only for infection screening, your appointment will be shorter (about 30 minutes).

If you are attending for a paediatric review, you will have a one-hour appointment to discuss your child's health needs.

The nurse will support you to arrange your ongoing care and appointment with your GP or hospital doctor if you need it. We may telephone you to discuss results of your tests.

In a few weeks, you will receive a document summarising your health and wellbeing needs with a plan for your ongoing care that you can take with you if you move. Your GP will get a copy.

How do I get an appointment? 
You cannot self-refer to this service. Please contact your accommodation manager or GP who can email us with your details. 

How will I know if I have an appointment?
Before we make you an appointment, one of our admin staff will phone you to explain about the service. Please note, this may be a private number. We will also send you a text message with the details of your appointment. 

Where will my appointment be?
Your appointment will either be at your accommodation or at a GP centre, or at UCLH. We will text you with the location. 

How will I find out my results?
If there is anything urgent, we will phone you within a week. You and your GP will always receive a letter with your results and plan. 

I don’t speak English; can I still access the service?
Yes, our service provides a telephone translator. 

Will the service help me with my asylum claim? 
We are not connected to the Home Office and do not share information with them. If you need help with your asylum claim you should contact Migrant Help; free helpline 0808 8010 503.

What service users say:

“RESPOND exceeded our expectations… it’s six months that we are in the UK and that day was the first day with someone listening to us, answering many questions which were relevant for us.” 

“I couldn’t say anything to anyone before. But in that interview, I told all of my problems to that person. I felt safe to say it.” 

“Because we are refugees, sometimes people don’t treat me in a good way. But when I was at the appointment, they treated us like normal people, normal citizens. And I think that’s the most important thing for me.”