Information alert

Your notifications 

We’ve updated the appearance and frequency of the notifications we send you about your care at UCLH. Find out more about how you can set your notifications in the Communications preferences menu.

If you need to reset your password, you can do this from the MyCare UCLH - Password Reset page

For any technical issues with MyCare, please email our technical helpdesk at

If you have a medical question, please phone your clinical team using the number on your clinic letter. 

Do not use MyCare to seek urgent or emergency medical advice.

  • For emergencies, please dial 999.
  • For urgent medical advice, please dial 111.

Frequently asked questions (FAQs)

How do I log in to MyCare UCLH?

  1. In your web browser, enter and access the login page.
  2. Enter your MyCare username and password, and click Sign In.

Added security through two-step verification

You can add additional security to your MyCare UCLH account by activating two-step verification. This feature allows us to send you a verification code to your email to confirm it is you who are accessing your account. For more information see the leaflet Two-step verification on myUCLH.

I’ve forgotten my username/password. What should I do?

Click the link below the login or password field for assistance. You will be prompted to answer some security questions to verify your identity. If you are still having trouble logging in, please email the MyCare UCLH Helpdesk on

My personal information, such as home address or email, is incorrect. What should I do?

As a patient you can update some parts of your health record, such as personal information (e.g. home address and email). If other parts of your record are incorrect, please advise your clinical team and ask them to amend the details.

Can I still be contacted by phone and letter?

Yes, you can still be contacted by phone. However, if you choose to have a MyCare UCLH patient portal account, any correspondence will default to paperless.

When can I see my test results in My Care UCLH?

When it comes to test results, there are two types: the ones that are delivered automatically to MyCare after a set time and the ones that are delivered to MyCare after they have been seen by your clinician. Find out more here: Your test results.

Can I send messages or attachments to the team looking after my care?

Yes, you can view and send messages to your care teams through MyCare UCLH, but do not use it for urgent or emergency medical advice. Please use NHS 111 online or contact 111 for urgent medical advice, or call 999 for medical emergencies.  

See our guide on how to view and send messages with MyCare UCLH.

If I send a message to a team via MyCare UCLH, when can I expect a reply?

This is managed within each department and therefore the response times may vary. Please only message your clinical team if you have a non-urgent medical question or issues regarding your appointment. Please note, for urgent medical advice please call 111 and in an emergency please call 999.

Can I use my patient portal account to ask questions regarding the health matters of a family member?

No. Your patient portal account is linked to your health records and designed for that use. However, please see the section below on ‘Proxy Access’.

You can join most video clinics through MyCare UCLH and a free video call platform called Microsoft Teams. For details, see "Microsoft Teams video clinics".

If you need help with activating MyCare UCLH, or need support with our video clinic system, please email the MyCare Helpdesk at