If your relative has come to critical care as an urgent/unplanned journey you will receive a call from our critical care family liaison nurse (this will be within 72 hours of an admission) who will make sure you are happy with the information you are receiving.

We may ask you a few questions about your relative, for example their likes and dislikes. This helps us to understand more about your relative as a person beyond their current situation as our patient. You can email us pictures of your relative for us to place at the bedside.

The critical care liaison nurse can help ensure you get updates as you need them and address any concerns you may be having in regards to your relatives stay. The best way is to contact via the email address with a number to call back on.

The email address is: uclh.qscriticalcarefamilyliaison@nhs.net