The Transforming End of Life Care (EOLC) Team provides support and training for staff throughout UCLH to deliver the best end of life care and communicate with patients, carers, and family who may be in the last days, months or year of life.


Transforming End of Life Care Team
2nd Floor
Maple House
149 Tottenham Court Road
London, W1T 7NF

  • All patients and those close to them will receive safe, personalised care during all stages of any life-threatening illness, including the last days of life.
  • Staff will work as a team to deliver this care with kindness and compassion in order to maximise comfort and well-being.
  • UCLH will actively engage with local and regional partners to ensure that care is coordinated and consistent and will promote a community of support for patients, those close to them and the staff caring for them.
  • An education and mentoring programme will ensure on-going improvement.

Our staff receive education and mentoring in the following areas:                                 

  • Recognition of patients who may be in the last year of life, and how to have compassionate conversations with them and those important to them, in order to develop a shared understanding of their goals of care, and wishes and end of life care.
  • Use of Treatment Escalation Plans (TEPs) that records which treatments would be most helpful, and would, therefore, be considered if a patient becomes increasingly unwell in hospital. A TEP aims to ensure that a patient receives the best possible treatment for their individual circumstances.
  • Recognition of patients who may be in the last days of life and use of the “Excellent Care in the Last Days of Life” documents to create a personalised care plan.        
  • Raising awareness of a London wide electronic care system called Coordinate My Care (CMC). This is a London-wide urgent care NHS service that allows personalised urgent care plans to be created and shared across organisational boundaries.